Privacy Policy

2.1 Information We Collect

When you use our website or place an order, we may collect the following information:

• Full name and contact details (phone number, email address)

• Delivery address and location details

• Order history and preferences

• Payment transaction references (we do not store card details)

• Device and browser information for website analytics

2.2 How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate order updates, confirmations, and delivery notifications

• Respond to customer queries and support requests

• Send promotional offers and seasonal updates (only with your consent)

• Improve our products, services, and website experience

2.3 Data Sharing

We do not sell or rent your personal information to third parties. We may share limited data with:

• Delivery partners who fulfil your orders

• Payment processors for transaction completion

• Regulatory or legal authorities when required by law

All third parties are contractually required to keep your data confidential.

2.4 Data Storage & Security

Your data is stored securely on protected servers. We use industry-standard encryption and security practices to prevent unauthorised access, disclosure, or loss of your information.

2.5 Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse site traffic. You may disable cookies through your browser settings; however, some features may not function properly as a result.

2.6 Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data, subject to legal obligations

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@nanjilfarms.com.

2.7 Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

2.8 Contact

For any privacy-related concerns, please write to us at info@nanjilfarms.com or call us at the number listed on our website.